Food Steamer & Pot

Q1. Tray Rust/Steamer Internal Rust
Issue:
The tray or the interior of the steamer has rusted.

Troubleshooting:
  1. It is recommended to use a clean cloth to wipe off the rust, then apply food-grade oil for maintenance.
  2. It is advised to clean thoroughly after each use and then dry with heat to maintain the appliance.
Q2. Perforated Tray Leaking Paste/Steam
Issue: Improper use.
Recommendation:
  • Use the perforated tray for steaming items like baozi (steamed buns).
  • Use two non-perforated trays for steaming liquid foods that can flow through.
Q3. Deformation, Damage

Issue: Damage due to transportation.
Solution: If the deformation affects use, you can replace the part or exchange the product.

Q4. Difficulty Removing Tray/Tray Cannot Be Pulled Out/Entire Steamer Moves When Pulling Tray
Issue: The steamer has deformed from long-term heat exposure, causing the tray to become stuck or the steamer to move when the tray is pulled.

Troubleshooting:
  1. Check the deformation of the tray or the shell's position to see if it can be corrected to avoid getting stuck.
  2. If it cannot be corrected, please contact for a product exchange.
Q5. Uneven Tray/Misaligned Steamer
Issue: The steamer has deformed from long-term heat exposure, causing the tray or steamer to become uneven.
Troubleshooting:
  1. Check the deformation of the tray or the shell's position to see if it can be corrected.
  2. If it cannot be corrected, please contact for a product exchange.
Q6. Missing Handle/Missing Screw
Issue: Missing parts due to packaging leakage, loss during transportation, or incomplete return by the user after a second sale.
Solution:
  1. If screws or other parts are missing, you can find suitable screws or parts locally to replace them.
  2. If you cannot find a replacement part, you can contact us to send the part.