Soup Warmer & Pot

Q1. Not Working/No Heating/No Heat Output
Issue: The problem could be due to insufficient water level, a power socket not providing power, a switch fault, a thermostat fault, or a heating element fault. Troubleshooting:
  1. Regularly check if the water level is sufficient, ensuring it's not below the MIN LEVEL or above the MAX LEVEL.
  2. Check if the socket is properly powered and if the power plug is loose.
  3. Check if the power switch indicator light is lit.
    • If the socket is properly powered and the indicator light is not lit, it indicates a switch fault.
    • If the socket is properly powered and the indicator light is lit, but the heating indicator light is not, it indicates a thermostat fault.
    • If both the power switch indicator light and the heating indicator light are lit, it indicates a heating element fault.
Q2. Insufficient Heat/Poor Heating Effect

Issue: Insufficient water level.
Troubleshooting: Regularly check if the water level is sufficient, ensuring it's not below the MIN LEVEL or above the MAX LEVEL.

Q3. Water Leaking, Seepage
Issue: The water tank may have expanded and contracted due to thermal stress, causing the welding seam to crack and leak.

Solution:
  1. Contact us to replace the product.
  2. Contact a local electrician to weld and repair the leak.
Q4. Switch Not Working
Issue: The switch may be faulty.

Troubleshooting:
  1. First, check if the socket is properly powered and if the power plug is loose.
  2. Check if the switch indicator light is lit. If the socket is properly powered and the indicator light is not lit, it indicates a switch fault.
Q5. Short Circuit When Plugging In, External Circuit Breaker Tripping

Issue: A short circuit may have occurred.

Troubleshooting: Open the appliance to check if the internal wiring is disconnected or if the wiring terminals are burnt, causing internal wiring to connect with the metal casing and causing a short circuit.

Q6. Power Indicator Light or Heating Indicator Light Not Working
Issue: The power indicator light or heating indicator light may be faulty. Troubleshooting:
  1. Check if the heating element is properly powered and heating.
    • If the heating element is properly powered and heated, but the heating indicator light is not lit, it indicates a power indicator light fault.
  2. Check if the power plug is loose.
    • If the power plug is properly connected and the power indicator light is not lit, it indicates a power supply fault.
  3. If the heating element is properly heated and the heating indicator light is not lit, it indicates a heating indicator light fault.